Terms and Conditions
Yoursnackies Desserts Operated by Yoursnackies Sdn. Bhd.
Last Updated: March 2026
1. Introduction
Welcome to Yoursnackies Desserts ("we", "us", "our"). These Terms and Conditions govern your use of our website and the purchase of products from Yoursnackies Sdn. Bhd., a company incorporated in Malaysia. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
2. User Accounts & Registration
2.1 To place an order or access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.
2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 You must notify us immediately at [enquiry@yoursnackies.com] if you suspect any unauthorised use of your account.
2.4 We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, misleading, or in violation of these Terms.
2.5 You must be at least 18 years of age, or have parental/guardian consent, to register an account and make purchases on our platform.
3. Orders & Payments
3.1 Order Acceptance — All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity.
3.2 Pricing — All prices are listed in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.
3.3 Payment Methods — We accept payment via the methods listed at checkout. All transactions are processed securely. We do not store your full payment card details on our servers.
3.4 Payment Confirmation — Your order is only confirmed once payment has been successfully processed. You will receive a confirmation email upon successful payment.
3.5 Failed Transactions — If a payment fails, your order will not be processed. Please ensure your payment details are correct before submitting.
4. Refunds & Returns Policy
4.1 Perishable Goods — Due to the nature of our dessert and food products, we generally do not accept returns once an order has been fulfilled and delivered.
4.2 Damaged or Incorrect Orders — If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order with photographic evidence. We will assess each case and, where valid, offer a replacement or store credit at our discretion.
4.3 Cancellations — Orders may only be cancelled before they are processed for fulfilment. Once an order is in preparation or has been dispatched, cancellations will not be accepted.
4.4 Refund Processing — Approved refunds will be processed within 7–14 business days to your original payment method or as store credit, depending on the circumstances.
5. Intellectual Property
5.1 All content on the Yoursnackies Desserts website, including but not limited to text, graphics, logos, images, product photographs, and website design, is the property of Yoursnackies Sdn. Bhd. and is protected under Malaysian and international intellectual property laws.
5.2 You may not reproduce, distribute, modify, transmit, or use any content from this website for commercial purposes without our prior written consent.
5.3 The Yoursnackies Desserts name, logo, and all related marks are trademarks of Yoursnackies Sdn. Bhd. Unauthorised use of our trademarks is strictly prohibited.
5.4 Any user-generated content submitted to us (such as reviews or photos) grants Yoursnackies Sdn. Bhd. a non-exclusive, royalty-free licence to use, display, and share such content for marketing and promotional purposes.
6. Limitation of Liability
6.1 To the fullest extent permitted by Malaysian law, Yoursnackies Sdn. Bhd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
6.2 Our total liability to you in connection with any order shall not exceed the total amount paid by you for that specific order.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Malaysia.
8. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Yoursnackies Sdn. Bhd. Email: [enquiry@yoursnackies.com] Website: [www.yoursnackiesdesserts.com]