🧁 Yoursnackies Desserts – Customer Care Policy

At Yoursnackies, we strive to make every dessert experience delightful. While all purchases are final, we understand that issues may occasionally arise. Here's how we’re here to help:

🎂 If Something Goes Wrong

We’ve got you covered for the following situations:

1. Damaged Items

If your dessert arrives melted, broken, or in poor condition:

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  Contact us within 2 hours of receiving it
  
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  Email enquiry@yoursnackies.com with:
  
  
  Your order number
  
  
  A clear photo or video of the issue
  
  
  

2. Wrong Items Received

If we sent the wrong item:

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  Notify us within 2 hours
  
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  Send a photo of the incorrect item and your order number
  
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  Item must be unconsumed and in its original condition
  

❌ Order Cancellation Policy

We allow cancellations in certain timeframes:

Order TypeCancellation DeadlineSame-day delivery/pickup24 hours in advance1-day preorder48 hours in advance

❗ Orders that are being prepared or delivered cannot be cancelled.

To cancel or modify your order, please contact our customer service via WhatsApp/ Instagram page.

💳 Refunds & Store Credit

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  Refunds are issued as store credit only
  
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  Credit is valid for 12 months
  
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  Can be used on yoursnackiesdesserts.com or at any of our outlets under Yoursnackies Sdn. Bhd.
  
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  Store credit will be sent to your registered email
  

⚠️ Special Circumstances

We won’t be able to issue refunds in the following cases:

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  Late delivery due to traffic, weather, or other uncontrollable delays
  
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  Orders already in progress (prepared or shipped)
  

However, if an item is:

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  Out of stock, you may choose:
  
  
  A replacement
  
  
  Store credit
  
  
  A full refund to your original payment method
  
  
  

💬 How We Handle Complaints

Each case is carefully reviewed. Based on our assessment, we may offer:

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  A replacement item
  
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  Partial or full store credit
  
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  A refund, where applicable
  

Thank you for your kind understanding and for supporting local desserts!

With love,
Yoursnackies Desserts Team

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